Refund policy

Refund Policy

At SliogGata, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested for products purchased from our online store, including Mice, Keyboards, and Controllers.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The refund request is submitted within 14 calendar days of receiving your order.
  • The product is unused, in its original condition, and returned in its original packaging with all accessories, manuals, and components included.
  • Proof of purchase (order confirmation or receipt) is provided.
  • The product is not listed under non-refundable items as described in Section 3.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for the refund.
  2. Our team will review your request and respond within 3 business days with further instructions.
  3. If approved, you will be responsible for return shipping costs unless the item was defective or incorrect.
  4. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Products damaged due to misuse, accidental damage, or normal wear and tear.
  • Items returned without prior authorization.
  • Products purchased during final sale or clearance promotions (unless defective).
  • Digital products or software licenses.

4. Refund Processing

Approved refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item. Processing times may vary depending on your payment provider.

5. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us at [email protected] within 7 calendar days of delivery. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.

6. Order Cancellations

Orders may be canceled for a full refund before they are shipped. Once an order has been dispatched, the standard refund process outlined above applies. To request a cancellation, please email us as soon as possible at [email protected].

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check your bank account again, then contact your credit card company or bank, as processing times may vary. If you have completed these steps and still have not received your refund, please contact us at [email protected].

8. Contact Information

For any questions or concerns regarding this Refund Policy, please reach out to us at [email protected]. We are here to assist you and ensure a smooth shopping experience.